FAQ's

HOW DO I RETURN OR EXCHANGE?

If your BAMBI purchase isn’t working out for you, we’re more than happy to accept it for return as long as your item is in original condition (tags attached and no visible signs of wear) and isn’t a clearance sale item. We don’t do direct exchanges!

Once our team have received your returned parcel, we will be more than happy to issue you an online credit note to purchase anything in our store, or the size you prefer. 

 

CAN I MAKE CHANGES TO MY ORDER?

Our warehouse team process and pack orders quickly to ensure your item is out for delivery the same day, or next working day. We will do our best to change your order if you email in immediately, although it is not guaranteed that we will be able to change it in time. Double check your order, and your delivery details.

 

THE ITEM I WANT IS OUT OF STOCK. WHAT NOW?

Sometimes we may re-stock an item. Sign up to our mailing list, and check occasionally, or email in to see if we are likely to re-stock.

 

WHY DOES THE ITEM PRICE CHANGE WHEN I GO TO CHECKOUT?

You're able to browse through our store in your international currency - however, as we are based in New Zealand, the price will automatically convert to NZD when you get to checkout (and include your shipping fee if applicable). It may look like you're paying more, but it is simply just the most current exchange rate.

 

WHERE IS BAMBI BASED?

We are based in Auckland, New Zealand.

 

HOW MUCH IS DELIVERY AND HOW LONG DOES IT TAKE?

For most New Zealand orders, your order will be likely to arrive the next working day if placed before 2pm. Read more about domestic delivery here.

All our International orders are shipped out with Express. For most countries it only takes 1-4 working days and is FREE for orders over $x amount depending on your country. For more delivery times and shipping price details for your own country, please refer to our shipping page here.

 

ARE THERE ANY ADDITIONAL TAXES OR CHARGES FOR INTERNATIONAL SHIPMENTS?

International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, the amount will depend on what country you in, and is the responsibility of the recipient.

 

WHICH COUNTRIES DO YOU SHIP TO?

We offer shipping to most countries, click here for more detail. If you have difficulty checking out, please contact our team at contact@bambi.co.nz and one of our friendly team members will be able to assist you.

 

DO YOU HAVE A PHYSICAL STORE?

So sorry! We are currently based online only and do not have a physical store.

 

WHAT DOES “PRE-ORDER” MEAN & HOW DOES IT WORK?

Pre-order simply means that the item is not yet available for shipment in our warehouse. Items purchased on pre-order may take between 1-4 weeks to be delivered. Having a pre-order item amongst other items in your order, will hold back the delivery. Email us at contact@bambi.co.nz if you would like to arrange an alternative.

Delivery dates included in the description of items are approximate and subject to change. The shipping window stated reflects when the item will be shipped out - you need to allow a few days for it to arrive depending on your selected shipping method.

 

I'M UNSURE ABOUT SIZING

Most of the time, the right size for you will simply be your regular size that you’d ordinarily purchase. We provide sizing charts on our product pages that you’ll find helpful. Remember, if your purchase is not suitable you can send it back, and order another size to suit! Our full returns policy is here.

 

WHAT IF MY PURCHASED ITEM DOESN'T FIT OR IF I DON'T LIKE IT?

Please find our return policy here.